For best results, we ask for a 300ppi PNG to preserve your transparent background. We also ask for you to use RGB colour values when designing your artwork.
The maximum printing area for DTG is 32cm x 50cm; printing areas vary from product to product.
We use this method for mugs, ornaments, bandanas and headbands. Please supply your artwork as a 300ppi PNG in the RGB colour model.
For best results, we recommend a minimum line width of 0.125 cm for embroidery projects. Any smaller than this, and the threads can become lost in the fabric and appear messy.
For text, please stick to a minimum width of 0.5cm per letter.
We currently offer 27 thread colours. You can choose up to 4 for your embroidery design.
Please don't take these thread colours as a guarantee of the colours in your design after embroidery. Due to inconsistencies in dye batches and the differences between colours displayed on the screen and seen in person, the colours you see here may look slightly different in person.
Digitising embroidery files
Read all about embroidery file digitisation here.
We charge a one-time fee for each new design. The digitisation of a file/design costs 15€ + VAT.
You can use the same digitised file across different products, to some extent - the digitised file will need to be compatible with the product; otherwise, it will need to be digitised again.
If you want to increase the number of colours in your design it will most likely need to be digitised again. For example, if your design has been digitised for 2 colours, but you now want to use 4, we will need to make a new digitised file of your design.
The digitised file includes information about thread changes throughout your design, and this information will change if you increase or decrease the number of different colours used in your design.
The same goes for size - to change the size of your design it must be re-digitised as a new design.
Bad quality or Average quality
When you upload an image, what is important is the PPI (Pixels Per Inch). The artwork should be uploaded as a 300 PPI PNG file. If the print file is not 300ppi, the design tool will let you know - instead of Good (300ppi), the tool will say Bad or Average quality.
The size is important as you want to avoid stretching the artwork to fit your required position on the canvas. For example, a 200 x 200-pixel image will look horrible when stretched the full width of a T-Shirt canvas (just over 4000 pixels), even if it is produced at 300ppi.
This design started at 300ppi and as it was enlarged the quality dropped - it may look perfectly fine on screen at this size, but the design quality will be noticeable when printed.
In some cases you might be able to get away with a design of an average print quality, but for complete customer satisfaction we'd recommend sticking with 300ppi.
This warning tells you that your artwork is placed outside of the printable area.
Please note that anything outside the design area boundary will be cropped and won’t be printed.
In the image above, the area that falls outside of the printable area is filled with the blank pixels of the design's transparent background. These pixels wouldn't be printed anyway, and as long as you're happy with the artwork placement there's no reason why you can't ignore this warning.
But it shouldn't always be ignored, as the artwork could be cropped and not printed as you would have wanted.
Once you apply your artwork to a product, the design tool will show any remaining warnings. By clicking ‘Continue’ you accept the artwork as you’ve created it and it will be printed as it is.
If you click ‘Continue’ and agree to proceed regarding the warnings, we cannot accept any issues if you are not happy with the print quality due to poor quality artwork.